Yeah, put it in writing. Thats a whole lot easier than talking. What an efficient way to do business, ask someone to put in writing what they want to ask, and then have a written reply sent back. Man, why did'nt the private sector think of that? Just think of how much would be saved by not having that inefficient means of communication called a telephone, no phone bill! And as a side bonus, it would take care of that real menace the cell phone that everyone hates, but owns. See, you never realized how smart the government is. Yeah right! What a waste.