I had trouble returning my rod at sportco (lamiglas) i bought the rod, took it down to hoquiam fished it three days out of my 3 week vacation down there, The middle section of the bottom eye fell out, and i needed a new rod ASAP, and well it took a lot of work to get sportcoto give me a new rod... if after 3 days of service the things craps out they should give me a new one, no way in hell i was about to BUY another one, but then again at the lamiglas factory i've had great luck. I got a brand new 10-20lb spinning rod as a gift, i called lamiglas up and asked if i could switch it for a casting , and they had no problem... NOW thats Great customer service...
i guess the bottom line is deal with whoever gives you the least amount of trouble,.. i know in the future i'll deal with lamiglas and not sportco... so remember that if you buy a rod from sportco....

Casey