I have to give Eagle their due. After sending the above letter, I got the following response listed below. Good for them.

Mr. Brunette,
The following message was forwarded to my attention from our Eagle external
mailbox. You are obviously upset with the previous contact with one of our
customer service phone representatives. We would like to apologize for the
response originally obtained from one of my phone reps and would like to
request the opportunity to provide service for your Eagle Accura 240 unit.

At Eagle Electronics we not only stand behind our products but we choose to
honor not only the fine print of the warranty but the spirit of the warranty
as well. Your previous encounter with our service staff is simply not the
level of service we expect of ourselves.

Please feel free to contact me directly at the numbers provided below. You
may also call our toll free customer service number, and when answered by a
representative please ask to be transferred to extension 8710. I can be
reached between the hours of 8am and 5pm Monday thru Friday central time.

Regards,
Luke Morris
Customer Service Communications Supervisor
International Technical Coordinator.

Lowrance Electronics Inc.
12000 E. Skelly Drive, Tulsa, OK, 74128, USA
Tel: (918) 438-8710
FAX:(918) 234-1707