I don't know why you would pick on such a fine place. It should have been up to you to put back the one you didn't want. As I don't think that all clerks are mind readers.

I have always had good luck shopping there. I broke a rod once and all it cost was shipping. Replaced a fly line no questions asked. I would shop there more but don't like to drive all that way. People there have always been friendly to me and also helpful.