Fishbelly, I had old old Foodsaver that finally went belly up (speaking of bellies) and so I found the company web site and emailed them. They said send it in with 50 bucks and we'll fix it. I did, but the unit still didn't work. So I emailed them again asking for my 50 bucks back and they said no worries, we'll send you a new unit, plus a box of bags for your trouble. They did send a new unit, a much nicer, newer model than my old one, and the bags. Works fine...