I worked for them for 10 years back in the 80's. Actually it was for a member dealer. Privately owned franchise dealer. I also believe that things have changed. They've gotten to big and think they are the only place left. What you want to do is write the main office in Prineville, Ore. and address your letter to Phil Wick. Tell him the problem, the store and name of the person that you are dealing with and that you won't be going back. You will be taken care of. The store manager and all the employees get a % of the net profit out of their store and every way they can save a penny they will. I have had excellent success with Toyo tires on my own rigs but I agree that next time I will try BFG's.