I've had kind of the opposite experiences lately. I stopped in the Kent store day before yesterday to buy my fishing license and some other supplies (but I forgot my $40 gift card so I only bought my fishing license). On that visit, the person helping me was genuinely nice and had my combo fishing license to me in just a couple of minutes, great service.
I also stopped in yesterday and this time brought the gift card. Again, the checker was very kind and friendly, another good experience.