Whats the product? Service or goods?

I worked for a computer hardware manufacture for a few years after we sold the family business. We did $165 million with 32 employees. The GP was out of this world. The founder of the company was a janitor at MS the 3 years before. Someone wished they had a certain type of device in the server room he wass cleaning. He went to radio shack that night and bought some parts, built the device and brought it back the next day and they loved it. 3 years late he chased out his stock in a sale to a competitor at 50+ million. Crazy world sometimes.