All anglers are required to have a card when fishing for salmon and steelhead.... maybe all the time, I'm not sure on that. Her age should have no impact on whether or not she can get a card. I have obtained one for Olivia the past two years.

I'm betting you had a noob clerk at the new Joe's who didnt know what to do to obtain a card. The people at the number Bean proivided should be able to help, or call the manager at Joes and escalate.
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You know something bad is going to happen when you hear..."Hey, hold my beer and watch this"