I remember a few years ago they recalled this reel because of some drag problems. I had gotten one before the recall and shortly thereafter began having those drag problems. For whatever reason, I never took it back in to a dealer or sent it back to Shimano. I heard that they had in the past and were still offering an exchange for the updated reel model (minus the problems) for anyone who sends this recalled reel back to them. But I'm hesitant to just send it back to Shimano without some kind of guarantee that they'll send me another reel in return. Also want to make sure I have the correct address and protocol for sending it back. Has anyone done this and gotten a replacement reel back from Shimano and if so, how did it work? Thanks!