Sorry you didn't get what you expected, I understand that can be frustrating. ASM (Auburn Sports and Marine) has been good to me. They installed my engine and have been ever so helpful thus far. When contacted about an engine swap on a boat they gave me an honest estimate on cost which is more than the douche bags in Seattle gave me. I would rather drive my boat to Auburn and have their skilled workers handle my gear than take it to Ballard and get robbed. I would provide them business in the future. Good shop.