I'm inclined to agree with Baitboy and disagree with Bonker. I don't shop Auburn Marine, but will avoid them when in the area. It seems they've already shown how they treat customers through their poor handling of this situation.

I CANT BELIEVE THEY HAVE NOT TAKEN CARE OF EASY LIMITS YET!!!!I SPEND THOUSANDS OF DOLLARS THERE EACH YEAR!!!!NOW I WONT SPEND A PENNY TILL THEY TAKE CARE OF EASY!!!! IM CALLING RIGHT NOW AND TELL THEM HOW POOR THIER PR LOOKS RIGHT NOW!!!!

AS&M won't get any of my $

I know there is a guy who works behind the service counter at AS&M who looks at this site. He identified me when I was there.

BB75, yup, I wll be at Hoodsport this weekend.

are you throwin from the shore or you gonna be in boat? is there good access from the beaches/shore, should i bring waders if i go there? never been there..

Your animosity towards AS&M is unfounded. They did not steal the boat, there is a liability issue - but not negligence. How does Easy Limits know the boat was gone 3 days, and not a few hours? Why should AS&M give him a running motor? - the one he took for repairs was broken and I assume not running. Has Easy Limits contacted his insurance company on the 2nd loss? The whole thing sounds bizarre to me. Steal a boat, leave it along side the road but take the lights off, and call for it to be towed to an Albertson's? Sorry, you guys are in left field on this one, trying to raise stink to get your buddy a new motor for nothing.

THe manager of Auburn Sports and Marine is Troy Apple. He was not in when I called today but will be in on Monday. I think we should all contact him and politely explain the ill will that this has generated. Or, you can write him a letter. The address is: 810 Auburn Way North, Auburn, WA 98002.
And no way should it take an insurance company 5 weeks to resolve something this easy. For that matter, it is hard to understand why ASM even took this to their insurance company. You'd think the insurance company would turn around and look at ASM's poor method of protecting client's boats and increase their rates.

Again I disagree with you Bonker. The point is Easy left his boat and motor with Auburn Marine to have work done on it. It was stolen when in their charge due to their negligence. To make matters worse, they don't appear to have made any attempt to inform him that it was stolen until he approached them. Although I won't speculate on their level of responsibility I know if I brought my car to a shop and it was stolen while they were supposed to be working on it, I would be pretty upset....especially if made to wait 5 weeks to get the problem resolved. In my opinion this case is a pretty good example of poor customer relations/service.

MAY have been negligent is what I said. Did they take reasonable precautions to prevent the theft? How do you know they did and aren't negligent Bonker, I don't even think they or their adjuster know at this point. For crying out loud, they didn't even know the boat was gone until EL went to check on it. Now how is that being responsible for someone's property?

Seems fairly negligent in LAYMAN'S terms. I am familiar with the legal arguments of this issue as I fish with my insurance adjuster and we hashed this one and Dangerous Dave's incident out pretty good. One could make a case for "attractive nuisance" on this one too as they apparently just parked it in a dirt lot across the street from the actual building. These places are frequent targets of theft and they have a responsibility to protect the property they are in custodianship of.

Whether or not EL wants to pursue legal recourse, the reputation of a business is really at stake here. Business people make decisions all the time regarding these situations, and many times they give a little to gain more in return. "The customer is always right" is practiced my many businesses because they know that word of mouth is either the best or worst advertising. In this case, it's not looking too good.

If that's being left field, well I'm in good company!

First off, I can't find the post talking about boat being stolen and left in Albertson's lot, can anyone list link here for me??? I found original post about stuff stolen, but not one Bonker listed.

Bonker, what company do you work for anyways? I would like to know, because if you supply insurance I deal with, I'm switching. Guys like you give insurance companies bad names. I'm sorry to say, but I've dealt with ALOT of insurance adjusters (L & I-private that is, car, and home) and they are some of the lowest of lowest on the scumbag factor. I can't believe you'd even post a response. Some things sound fishy, but you must look at the individual's past first before making a statement "it looks fishy". Guess what? If his claims record is clean, paid his rates, yada yada yada, he's good to go. Insurance companies are too good to take your money, but harder then hell to collect from. Then play the "pitty me" game when they finally pay. I've dealt with a State Farm adjuster quite a few times. (Luckily only once while I had them, rest settling from a second party injury). One over a loss of a stereo in my car (that had special insurance mind you) and same adjusters on a couple dog bites. Every time I was told that I was at fault and that I must have made situation happen. Only insurance company I've had decent luck with was Farmers. Had truck broken into and they covered damages and losses fast and easy. None of this delay crap. I sure hope you get this resolved EL. Take bonker's words for trash, I'd assume he either represents AS&M or another one of his buddies is the rep.

Bonker, say what you will about me, but dealt with enough insurance guys like you, all the same. Your evaluation sized you up. I'd assume you're an adjuster, right?

Spawner-See two posts on Washington Lakes under They Tried To Steal My Moter- First set is about motor, second is about boat stolen while in to fix the motor. Great pictures of what idiots and a tow strap can do to a boat and trailer.

Bonker you are correct... and to everyone else..... the State Trooper, the tow company guy, my insurance, Auburn Police, and the Federal Way Police. If you would like to look things up to satisfy yourself, email me, and I will give you three case numbers and you can be the judge. Better yet, why don't you call me on my cell phone 253.709.0651.

Easy, you have my support too, maybe somebody should print a copy of this thread and post it on their readerboard.

Ng

Right on Steelheader 69 ..... I think maybe Bonker (that tells the story) used to be a used car salesman and he probably 'hob nobs' with low life lawyers!! <img border="0" alt="[eat]" title="" src="graemlins/eat.gif" />

Why should AS&M give Easy a running motor - goodwill and doing the right thing. Plus, think how this thread would look if instead of sloughing off responsiblity to their insurance company they gave Easy a loaner motor. We'd all be talking about what great service they provided and they'd be getting a bunch of good PR. Businesses live or die based on customer service. Or, why don't they get on their insurance companies case on Easy's behalf to get this resolved. I've had insurance issues in the past and always been made whole within days of the incidents (Pemco Insurance). It didn't seem to be a big deal for them to get it right.

EL, Sorry to hear of your misfortune. A word of advice when companies are screwing the little guy... call Ross Maglauflin/ KIRO TV Consumer Dept.

Bonker...typical insurance industry response! Without understanding the facts of the case you've passed judgement without consideration of doing what's right. It appears to be an unwritten policy of some insurance companies to drag their feet and hope the problem goes away. Funny how this is so obvious to everyone but you. I just hope none of my insurance dealings depend on your judgement.

They should give easy a running motor. Yes his was damaged but auburn sports marine lost it before they could tell what the damage was. All that we know is the lower skeg was broke off.Most likely it was still a runner.
Anybody know of anouther smokercraft dealer in the southend. My buddy wants a 16' lodge but I talked him into not going to ASM. Is VERLES in shelton the closest??? I told him I would drive him were ever as long as it wasnt ASM.

bonker, you should look up past threads on this subject instead of running your mouth about sumthing you know nothing about, you punk..easy has taken care of us on this board with tips, even some of us fishing, not me but alot others, do us a favor and bonk yourself.. where is little zozo's response when you need him?? lol....

It's funny when someone looks for the legal loop holes or wants to use the proper legal speak when avoiding their responsibilities. I think if I were in charge of AS&M I would probably make sure Easy Limits was overly compensated in this situation. I would be on the insurance company to get it settled up quick and clean, would get him satisfied on the motor issue and anything else needed to make him understand how sorry I was for his inconvenience.....the last thing I would do is bury my head in the sand and pass the buck.