#981546 - 11/13/17 08:11 AM
Re: LamiGlas Factory Store
[Re: cohoangler]
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Three Time Spawner
Registered: 12/29/99
Posts: 1611
Loc: Vancouver, Washington
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MSA - Thanks for participating in this discussion. It helps to know you’re listening.
The concern is not that issues are not getting resolved. They are. The concern is that LamiGlas has changed their policies recently, and those policies are different than what we’re accustomed to. It’s difficult to reconcile that you’re no longer servicing LamiGlas rods from years past.
For example, I have more Certified Pro rods than I care to count. But the last time I tried to get service, I was told that you’re no longer servicing rods you no longer make. Including Certified Pro. The only thing they could do is offer me a discount on a new rod, of similar model and style. So, yes, this issue was resolved. But it did not meet my expectations, primarily because I now own a lot of rods with a LamiGlas label but will no longer be serviced by LamiGlas.
It’s sorta like taking your trusty Chevy pick-up truck to the Chevy dealer to fix a flat tire, only to be told they no longer service Chevy trucks, but they’ll be happy to sell me a new one…..
I'm sure you see the concern and understand the frustration.
But if what I have written is incorrect, please set the record straight.
Edited by cohoangler (11/13/17 08:12 AM)
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#981551 - 11/13/17 09:30 AM
Re: LamiGlas Factory Store
[Re: cohoangler]
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Parr
Registered: 01/18/12
Posts: 60
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I certainly understand your frustration, and you are not alone. The Certified Pro's were an extremely popular rod, and there are a ton of them still out there in use. I'm not sure I have a good answer for you, as they are no longer being built, and getting an exact duplicate is no longer an option. I will bring your concerns up with the Lamiglas team, and let you know if I can provide a satisfactory solution.
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#981595 - 11/14/17 10:55 AM
Re: LamiGlas Factory Store
[Re: cohoangler]
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Alevin
Registered: 02/24/03
Posts: 15
Loc: Scappoose, Oregon
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I wish you still sold seconds in a factory store. I also enjoyed your past holiday sales events. The lines out the door spoke to your devoted local customers.
Your decision, but I'll look elsewhere.
Where was that black Friday sale?
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#981893 - 11/24/17 08:42 AM
Re: LamiGlas Factory Store
[Re: MSA]
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Spawner
Registered: 11/05/05
Posts: 870
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So when should we expect to see the new center pin series, that is taking the Centerpin world by storm?
_________________________
TEAM Rainbow/Waterfall/Unicorn/Tecate/Zig Zag PRO STAFF
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#981910 - 11/24/17 11:07 PM
Re: LamiGlas Factory Store
[Re: Blu13]
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RobertF
Unregistered
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RobertF
I was told the the Infinity was the replacement model for the Certified Pro. So I looked at the Infinity offerings. Nothing offered in the Lengths & Line Specs (8-17, 10 ft or 9' 6") that I wanted. So I bought a 9' 6" Loomis. And it felt weird. Like I had gone to the Dark Side. I hear ya. Change . I don't like it either.
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#981911 - 11/24/17 11:12 PM
Re: LamiGlas Factory Store
[Re: Kinetic Kwik]
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RobertF
Unregistered
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Go to the other side of the freeway. Edge rods! Only a nickle more, for first class. I recently ordered an Edge Black Widow spiral wrapped 9' 8-17 which will likely become my new main winter steelhead drift rod. I also ordered an 11'3" float rod from edge. And a Lamiglas Infinity 9'8" 6-15, a G1000 pro 12-30 and a new Daiwa Tatula and a Daiwa Zillion and a TFO 7'6" UL 2-8 . I think I may have a problem....
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#981964 - 11/27/17 11:28 PM
Re: LamiGlas Factory Store
[Re: cohoangler]
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Returning Adult
Registered: 09/25/10
Posts: 291
Loc: Lake Stevens
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The one time I tried getting a lamisnap replaced under warranty I was ignored. Sent a couple emails with zero reply. Pretty sweet customer service..
_________________________
My rod and reel, they comfort me
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#981966 - 11/28/17 05:30 AM
Re: LamiGlas Factory Store
[Re: Fear_no_fish]
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Returning Adult
Registered: 04/17/13
Posts: 289
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The one time I tried getting a lamisnap replaced under warranty I was ignored. Sent a couple emails with zero reply. Pretty sweet customer service.. I had 5 rods replaced over 17 years, one not more then 6 months ago. I certainly don't expect that service anymore, but most folks will tell you it was great while it lasted. If I had not received replies I would have just gone to the factory. We just waited 'till we had a trip to Portland scheduled. Bob R
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#981984 - 11/28/17 06:10 PM
Re: LamiGlas Factory Store
[Re: ]
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April Fool
Registered: 06/18/01
Posts: 16138
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Go to the other side of the freeway. Edge rods! Only a nickle more, for first class. I recently ordered an Edge Black Widow spiral wrapped 9' 8-17 which will likely become my new main winter steelhead drift rod. I also ordered an 11'3" float rod from edge. And a Lamiglas Infinity 9'8" 6-15, a G1000 pro 12-30 and a new Daiwa Tatula and a Daiwa Zillion and a TFO 7'6" UL 2-8 . I think I may have a problem.... You will love that Daiwa reel.
_________________________
He who joyfully marches in rank and file has already earned my contempt. He has been given a large brain by mistake, since for him the spinal cord would suffice.
- Albert Einstein.
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#981998 - 11/28/17 11:07 PM
Re: LamiGlas Factory Store
[Re: Sol Duc]
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RobertF
Unregistered
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Go to the other side of the freeway. Edge rods! Only a nickle more, for first class. I recently ordered an Edge Black Widow spiral wrapped 9' 8-17 which will likely become my new main winter steelhead drift rod. I also ordered an 11'3" float rod from edge. And a Lamiglas Infinity 9'8" 6-15, a G1000 pro 12-30 and a new Daiwa Tatula and a Daiwa Zillion and a TFO 7'6" UL 2-8 . I think I may have a problem.... You will love that Daiwa reel. I already dig the Tatula. Casts like a dream. The zillion feels way more solid.
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#981999 - 11/28/17 11:12 PM
Re: LamiGlas Factory Store
[Re: Fear_no_fish]
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RobertF
Unregistered
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The one time I tried getting a lamisnap replaced under warranty I was ignored. Sent a couple emails with zero reply. Pretty sweet customer service.. I emailed Lamiglas this afternoon to check up on a couple rods I had fast tracked. I received an email 2 hours later. I would say that is pretty good customer service. Not discounting your experience but to call them Lamisnap is kinda harsh considering the company revolutionized the fishing industry when a guy named Gary was working for them. They make great rods.
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#982002 - 11/28/17 11:30 PM
Re: LamiGlas Factory Store
[Re: cohoangler]
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Ornamental Rice Bowl
Registered: 11/24/03
Posts: 12767
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Any dam fool can make a rod that won't break
_________________________
"Let every angler who loves to fish think what it would mean to him to find the fish were gone." (Zane Grey) "If you don't kill them, they will spawn." (Carcassman) The Keen Eye MDLong Live the Kings!
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#982229 - 12/06/17 09:13 AM
Re: LamiGlas Factory Store
[Re: eyeFISH]
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Three Time Spawner
Registered: 12/29/99
Posts: 1611
Loc: Vancouver, Washington
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Any dam fool can make a rod that won't break Here is the full quote from Gary Loomis: "Any dam fool can make a rod that won't break, but you wouldn't want to fish with it." G. Loomis (sometime before he sold out to Shimano).
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