Wow! some great prior posts here. You want to make money right? The customers have the money right? You will have to earn it from the customers!! So....Customer Service is key. Happy customer....just like a drunk customer....pays lots of tips.....so... no, don't get 'em all drunk....make them happy.
1) The customer is always right, even when they are wrong....remember that.
2) The customer will want you to serve them...not kiss their arse....well maybe...but usually not....keep active....like the waiter that keeps the glass full of water and napkins on the table....keep them with bait. Have a towel ready, if they handle a fish, they will want to wipe their hands.
3) Tell your customers how well they are doing. They like that, even if they are doing it wrong. Say something like, hey, you are doing a great job of jigging, good motion, etc...can I give you a tip to keep the bird nests out of the reel, if you put your thumb on the spool as the line goes out....you get my drift.
4) Customers like stories, but they don't like braggards. I did this and I did that.....humpff.
Mrs jones was on the boat last thursay and we helped net a 49 pounder she caught. nice fish. i hope we can get you into one as nice.
5) EXCEED the expectation.....you don't want to take someone out after telling them how hot the fishing has been and then catch nothing. It has happened. Always leave them with a little doubt. We have done pretty well the last week or so....hope the bite keeps up. We'll try our best to get you into the fish.
6) BE HAPPY!! Pat them on the back. Wow, you sure did a great job of landing that fish. It is a niceone. contratulations.
7). How can I help you?.....continuosly to all of your customers.....how can I help you? Did I say continuously?
8) Do it better than everyone else! Even if you are the new guy....learn fast, and do it better than everyone else. It is customer service. don't ever forget it!!.
Good luck and make lots of money!!
Steve