After hearing the success stories on the Lami' return policy, I decided to return a 1000 that I had bought in the late 80's. This rod hadn't lived the easiest life and had caught hundreds of fish. I packed this rod through lots of brush, but all in all, it looked damn good for it's age and use. I finally broke it last fall on a hard snag and it broke right were the top half and butt section meet. I think the reason it broke was because I didn't have it seated completly. It was hard to tell after the fact, but I'm pretty sure that's why it failed. When it broke it tore the fiber down the front of the butt section somewhat. Now here is the service I recieved today at the woodland headquarters.


Walked in the front door and the woman at the desk had me report to the service counter. I nice man looked at the rod and then went back and sent the biggest a$$hole out to me that I've ever had the fortune to deal with. He looks at the rod and instantly accuses me of either shutting in a door or I dropped a tacle box on it. "no way are we going to cover that", he says. Then the other guy says that's a pre-86' and it only had a three year warranty. I told him, "no, it came with a lifetime warranty when I bought it". They then ask me to produce the 15 year old sales receipt??? Well after he raised his voiced and called me a liar for a couple of minutes, I was able to ask him what he could do for me and he replaced the rod for a $50 dollar charge.

I lost a lot of respect for Lamiglass at this point in my life. I feel like I got the $100+ out of the rod that I paid 14-15 years ago and am completly happy with the $50 dollar replacement on the rod that now sells in the $150 range. What I'm completly disgusted with is the way I was treated. I was guilty before I walked in the front door of somekind of alleged abuse to the rod. I believe the failure may have been caused by me not seating the rod completly. Never had I dropped anything on the rod or shut it in any door.


I've been a Lamiglass customer half my life and own two of their 1000 rods. I personally love the action and feel of them, but I'll never buy another one after the way I was treated. They need to brush up on their "customer service", and learn how to approach situations in a non-combative way. Bunch of freagin' jerks in my book.

My next rod will be a Loomis.