Ryan, I placed the broken rod on the receptionist's counter at their offices. Asked who to see about getting it replaced and they called someone over from customer service. She showed up and ask what happened and took my service info and went back to her desk. When she came back she stated that they redid their line and didn't have the replacement blank, showed me a folded brochure that didn't list the 1024 in a GL3. confused either the 1024 in GL2 or the 1143 in GL3....