Every one of the guys (and a gal) at Three River's Marine approach everything they do with a "can do" attitude. There's no belly-aching, no whining, no "we'll try and fit you in next week", just flat out hard work and honesty. I bought a used 23' sled from them because I wasn't in the market for a new one, but if (when) I buy a new sled it will surely be from them. In three words or less...THEY KICK ASS!