I like the thread ... maybe before I head off on vacation, I'll rack my brain and think of some specifics

Plugs ... I think you're fooling yourself here. Do you mean to tell me that you don't have a couple of regular fellas that you wish you could fish for days on end?

The clients can rate us, not reason we can't rate them It's no different than every customer service job: everyone working in the service industry is going to have favorites and not-so-favorites. It's human nature and there's nothing wrong with it!