I sent two in a couple years ago and they replaced them both. They know that the originals were total pieces of garbage. The new ones still aren't great but they are decent spares. Just call Shimano and tell them your problem and they will tell you where to send it. I dont remeber to turn around but it was pretty quick. Then buy wither ambassaduers or higher quality shimanos Here is the link to the website and also the phone # 877-577-0600 Shimano reels Link Good luck