I'd just like to give them two thumbs up for their service.

I bought an ultra-light TX 500 spin reel last June and by the end of summer the plastic on the bottom of the handle was disentigrating.

I called Shimano monday 877 577 0600
after using their website to find the part #
http://fish.shimano.com/

The opperator sent the handle to me for FREE. I guess I can't quibble about the color being gray instead of black, considering the price.
Just some news you can use. The cutties won't be safe this summer, especially if I don't use my flypole!
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Illegitimi non carborundum