The whole turnaround time was two weeks. The folks at Shimano USA (CA) told me to check there first. I would have been happy with a rebuild, but was totally surprised by the new reel. From what I figure, nobody held onto the reels for more than a day.

I have received similar service from Abu Garcia/Berkley. I own 10 Abu reels, and normally wouldn't consider another brand, but the price was right, and now I know the service is also top notch at Shimano. I may consider some of their products in the future.

My experience with a "silver" Corsair soured me on their workmanship.


I also don't mind paying for the shipping. Why leave it up to the company to eat that?
Andy