AM,
I think that is great!
In general, If I was running a business I would want to have someone answering the phones that spoke the language of whatever client base I was trying to service.....
It's going to be interesting over the next couple decades to see what happens here close to home. How can people afford to live in the US with a job that pays minimum wage? And If businesses pay people the wages that are needed to survive, how do we stay competitive? Very interesting topic...... I cringe when I see the house prices in this area, let alone the increase that I've seen at the grocery store!
Anyway, it gets very ugly when you try to balance profit for corporate america with the well being of most of the population of the USA.....