I guess I'll have to post a "Contrary Lowrance Customer Service" example. I'll admit that I had to wait on hold for over 20 minutes the first time I had to call them (GlobalMap 3300C Problem), but once I had the tech on the line, the service was Top Notched, Courteous, and extremely helpful. The guy had a ton of patience with me, waited until took the cordless phone out to the boat and fired the unit up, then walked me thru problem and solution diagnosis. Then I got a larger GlobalMap 6500c (capacity limitation of SD Cards for various units). I only waited 3 minutes, explained the problem, the girl chuckled and assured me that the solution was as simple as getting a lower capacity SD Card (in this case a 1 GByte card). And later followed up with a "How'd it go email" to me. That is going the extra mile in terms of Good Customer Service and Technical Product Knowledge. Those two experiences has sold me of Lowrance and their ongoing support.


Edited by JohnQ (03/30/09 08:48 PM)
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Upstanding Member of the Porcupine Social Club, ergo, the Old Prick in the Upper Left Hand Corner.

AuntyM -- What Crab Audit???? Not That POS Senior AssHat Published!!!!

Hey Mr Childers, have you corrected that Scofflaw Spreadsheet Yet?????