that guy is a crock of crap. my buddie took i think 5 or 6 reels to him last year. every single reel came back in worse condition then when they were sent.

my buddie asked for carbon drags in all reels and not a single one came back with carbon drags. the guy used "his style" drag which absolutely sucked.
the only thing that guy did right was put new bearings in a curado like he said he would.

myself and my buddie have talked to this guy about the problems and he is a joke.

last year aswell i overheard a guy complaining to Tim about the "reel guy" not fixing a problem after sending the reel 3 times to the guy.

*edit* he also took alot longer then what he said it would take. and never gave a reason for the 2 week long delay. nor did he ever give a reason as to why he didnt replaced the parts like requested...but yet charged $10+ extra per reel for the repairs...