I could never figure out the baitcasting reels...I always use Spinning reels because thats what I have been using since I was 3 years old and the only time I use reels like Bait casting is for salmon trolling but you never cast you just let the drag loose and let the line spool out with some tension as the downrigger ball goes down...I say take the line off the spool, stick the reel back in the box and take it back with the receipt to the store and make up an excuse like it didn't fit on my rod and have them give you your money back or store credit so you can get a spinning reel