I used their $45.00 option just this year. They were absolutley great!! I cannot remember the gals name but she knew I was headed up to the Quinalt (I'm from Oregon) and she expidited my claim and I was able to take my new rod with me!! I was so jacked, I sent her pictures and she e-mailed me back saying "nice fish and thank you for using G Loomis rods! Now that is service!! I think this is your only option though if you have bought the rod second hand, but hey....I'll never by another rod from somebody else