Thanks for your replys guys, I talked to some people at Outdoor Emporium and the one guy said that he just sends it into shimano for them to fix. He said that everytime that he send his reels in he gets a new reel back! Not his old reel but a brand new reel, even updated to the new style for that year. He says that they never downgrade him, they always upgrade him for no charge!!! What a deal, I think next time I will follow his instructions. That's what I get for trying to get my reel back ASAP. Oh well, keep on fishin!