NewZealand, I have heard very good reports about sending you reels into Shimano to get worked on. It may take a little longer but you have people there that work on that kind of stuff every day. I'm not saying that Johns isn't good or anything but I took my Chronarch to him and he charged me $60 to fix my reel. I asked Outdoor Emporium out of Seattle and the guy in there said he sends his into Shimano every time and when he gets his reel back it is never the same reel!!! He gets the newest model for that reel and it's in a new box! So let me think, get my old reel fix or get a brand new reel from Shimano for free. Hope this helps, tight lines!