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i dont know of any business where a customer will accept a salesmans excuse of "bad product just happens, theres nothing we can do about it, it cant be helped". that seems pretty extreme.
I'll have to remember this when making those airplane parts at work laugh

Granted, we're not talking plane parts here, but I've been involved in mfg for 8 years now. You want to catch these problems right away before you chase off customers to the next guy down the road that is.
If you see you machine is spittin out crap you shut it down, pull all the crap parts off the line and then fix the problem.
Have to make sure those junker parts don't sneak out the door.