Hey Liberty
I think I am the one who turned you on to Teds, you were asking some other general info, on another board. So anyways I am sorry you had a bad experience there. You are not the first! and probably not the last!.
I go there because of the knowledge they have and the quality of the gear they carry. I grew up here and that is the only place close to my house that the people working there actually fish themselves.
It can be a very busy place at times, and they may have just been too busy to put a rod back for you.
They are very helpful when they are not too busy!

It is not the only tackle shop I buy at, but I am glad they are there.

Woodsy Wayne