AIX,

Not to be argumentative, but did you take the time to speak with them about the mistakes, and did they apolgize and correct them?

I have never been to this place, but most mistakes like this can be easily corrected between the retailer and the cardholder.

Crap happens, unfortunately, and maybe it is exactly like you say, so please don't take offense....but I just hate to see anyones reputation or business slammed so hard and be accused of such crimes as you suggest.

Mistakes are going to happen, anywhere...the real difference is in how a business handles it when they do screw up.

MB