it should have issued her one. did they say why not? there are places in there where certain things have to be above X... like weight has to be over 50 pounds for some reason. Lots of kids end up weighing 50 pounds could have been something like that, but there is usually a way to make it work. the real hassles come when it says it is issued but it wont print.
dealing with the lic. is brutal. I had to sell them for a couple years and it is a pain in the ass. I am suprised anyone does sell them. for the time the dealers spend issuing lic versus how much money they make off each transaction, it doesnt make any sense.