What Curt says.....It is a long term process we are working on and we have to correct years of problems. Too often, we respond to one contact point within an agency. I'm sure that most comments are at least reviewed, but filters and bias' do exist. I would suggest that you cc your comments to other contacts within the agency along with local legislators/business folks who are in a position to also ask questions that can help the process.

When commenting, either verbal or written, keep your comments and statements short, to the point, and respectful. Copies of supporting documents can be attached or handed out.