Saying that good customer service is way of life with Apple is a controversial statement at best. I've heard they've been attempting to improve things over the last couple of months and adopt more of a "can do" attitude but I know a lot of people with bad stories. That said, it sounds like you had a great experience that worked out for everyone. I'd imagine they now have another very loyal customer. I've never had to deal with them first-hand but I know my iPhone is probably one of the best products I've ever owned.