Had the exact same problem with my 5501c3 after I got it back from being service! So i sent it back to the service man and he replaced the disengage mechinism and it works fine. Personnelly I'm really disappointed in the quality of this reel, but now that it works i'm too cheap to go dump another 60-70 buck on a new one.
One more thing, if you go the the abu garcia home page they will give you a list of servic people in your area. AND I too beat my reel on the side to make it work, just like my women. Just kidding.
hot chocolate

[This message has been edited by hot chocolate (edited 12-11-1999).]

[This message has been edited by hot chocolate (edited 12-11-1999).]
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hot chocolate