Thank you jen for the fwd of email from aron at gloomis, I was told the same thing today when I called, I have no problems at all with Gloomis and it was great to here from them to confirm whats really going on. My service at Gloomis has been excellent to date and will continue to buy their rods and refer friends to them. good luck to all, any one with problems might want to contact them and discuss it in a friendly manner and things will get resolved, good eople and great rods.