I've had direct TV for 15 years now................So long that I'm grandfathered in and run without a contract, but I only have extended basic. I have had great service and no issues for the first 14 years. The past year we went with HD TV and wanted to make the swap in the boxes to match up the HD to the TV.............They would not cut us a deal and work with us to get this done. All I wanted was for them to install the new dish and two boxes..................for free as I've been a long time loyal pay on time customer.....we were told this would be OK and they scheduled to have this get done............one week later they cancelled the new install and backed out of our deal to tell us we needed to pay $100.00 for the second box...............after long waits on the phone and 3 different people we said Fuk it..............so here we are with a 65" HD TV with out HD boxes....it's been this way for a year now..............I only watch TV in the fall & winter and it's mostly football on blown out week ends..................I'm over it. They suck like all the others anymore. sucks talking to somebody on the east coast that has no idea of my situation on the mountain. Good luck,

SZ