I just got off the phone with the head guy at Waterskeeter. He appologized up and down for the faulty seat on my boat and said that he was sending a new one to me, via Fed Ex. He also said that if I'd give him the make and model numbers of the new rod/reel that I wanted, that he'd be more than happy to replace them for me. He didn't argue, or try to B.S. me about anything, he just appologized for the inconvienience and offered to make things right....... Thank you Waterskeeter.