same thing happened to me, broke my pole and wanted to take it back on my way to oregon for some fishing.. i had a broken loomis and a lamiglas to return.... so well i first went to loomis they were total dick heads and wouldnt give me a new pole, they said i could use a loaner which would be hte same as mine, but id have to bring it back ... i asked if i could just keep the loaner but they said no?? personally if its the same rod, and its used whats the difference?? hell i didnt see one.. they said since it was friday there was nothing they could do return wise.. some new policy or somthing..
so i said pretty much FU and left.. went over to lamiglas john helped me out and matched me up a tip and i was on my way fishing.. good service at lamiglas you bet!

took my loomis back to auburn sports and got a new one right on the spot..
i even ask them if auburn sports would give me a new one why wouldnt they, they said auburn sports has a special program worked out with them.. but i still dont see why if i bought my rod at auburn why i couldnt get a new one at loomis..doesnt make sense to me

casey
BTW FU Loomis