Sportco is the kind of place for a shopper that knows what to look for, don't expect average customer service. Its kinda like Info Tech Computers, Great prices but crappy cust service.
I got into it once with a manager there over a 11$ difference on their price mistake, he would honor the dif, just gave me attitude and never once said "we're sorry" for the price error.
I wrote the owner of Sportco and wrote a Looong letter on the complaint of BAD management and customer service, I told them I had cut up my membership card and will tell all my friends not to shop there.
The owner sent me a 40$ gift certificate and apologized and will get my issue with management rectified. I was hoping that manager would get fired, but hes still there. Oh well. I don't talk to anyone there except to Bill H.
Write the owner of your issues, its the only way to make them get better at customers service