Winterrun (Joe Q)....Now that response is what good customer service should be. Listen to your customers and take action to get better. I said early on that one bad experience is sometimes all a customer will allow you but everyone should give someone a second chance.

I think if you guys stocked your shelves before the store opens or after it closes every day the store would take on a much better look and would also probably stop the complaints about you being out of stock.

Just a recap of my experience: I wanted a Scotty downrigger release and you didn't have it on the shelf where it was supposed to go. I asked and the guy behind the fishing counter which could have been you for all I know said the typical answer....If it's not on the shelf we don't have it....That is what I consider being blown off so the Bsing with a friend could continue...Anyway we found a pallet stacked high with Scotty merchandise and on the pallet were cases of the release I wanted....I dug a case out and opened it...took out 2 packages of releases, went to the checkout and left. Your whole store is like that...Seems like there is more crap on the floor than on the shelves ready for sale....

here's an old corny sales slogan: "You can't sell from and empty cart"

I'll bet if you fix that and stop slamming the door in your last minute customer's face you might really improve.

Thanks for accepting all the criticism in a professional manner.