Twice I took my explorer there. The first time they said I needed new rotors because they were out of spec, so I bought new rotors. When the pads had worn I took it in to get new pads and they said the rotors were out of spec. I told them just do the pads, they used high pressure to try and get me to do the whole thing saying they wouldn't do "just the pads".

I took the vehicle to the Ford dealer. Dealer said the rotors were fine, well within spec, got a printout and took it to LS. Brakes were They still held firm. I complained upstream to region about deceptive practices. Nothing ever came of it, except I don't get my brakes done there anymore.

Could have been just the single shop. Not sure. Great place for tires, and getting flats fixed.