Rivrguy, I mostly spend my money at shops where when I walk in, they say "Hi, Todd! How's it going today?"...granted, I can't buy everything at those shops, but I'm willing to pay more to talk to someone above pay grade "moron" if I have a question...surprisingly, I guess, my local Home Depot is pretty good at answering questions...the Lowe's, not so much.

It's an easy concept for me, because I try to sell a premium product at a price that is pretty big compared to a lot of knockoff junk out there...but when my customers call or email me, an actual person (me) answers the phone or the email, and I typically have at least a halfass relevant answer to their question...sometimes even three-quarter-ass

Fish on...

Todd