I sent a LH retrieve Viento back to Diawa for repair and got a RH one back.

It was a strange experience as they refused to believe that they could have made a mistake and insisted that I sent them a RH reel in the first place.

They eventually agreed to send me a refurbished LH Viento but still openly admitted they didn't believe my claims to have sent them a LH version. Sending them a photo of my dozen plus LH reels, a few of which are Viento's, and offering the fact that I have never owned or purchased a RH reel didn't help my cause.

I'd suggest taking a photo of whatever you send back to them if going that route, just in case.
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I am still not a cop.

EZ Thread Yarn Balls

"I don't care how you catch them, as long as you treat them well and with respect." Lani Waller in "A Steelheader's Way."