This summer I broke my Gloomis float rod tip while trying to shuffle some gear around in the dark.

So I sent the rod in with my $20 and a letter stating the above story. They called back this time and said they are shipping me a new rod and returing my $20 as well since it was clearly a defect on their part.

I thought this was cool on their part and just wanted to give them kudos for a job well done.


Later....

i think a good rod should not brake so easy i to have a g-loomis rod brake last year they sent me a new one but it cost me $50 the old i think had better compents on it just my 2 cents.

Why should you have to pay for a factory defect ????????What happened to lifetime garuantee of the rod??? The shipping and handling charge is just a way for you to pay for the repair...

If a rod has a factory defect, it is going to break within a relatively short time of purchase...factory defects just dont show up after 3 years of abuse.

If a rod breaks after 3 years...its not the rod's fault!