First of all when you all came in last week you were told to bring in a letter head saying what you needed and it would be done. But when you showed up you had nothing in your hand but the words out of your mouth. The Lady you all talk to last week was Falice and she was more than happy to help as long as you did what was ask . I was there today and went up to check this all out first hand rather than pass gas in the bb.