When I got home yesterday (Tue) the ol' lady said that a gentleman from GI Joes called and wanted to talk w/ me. I wasn't home and he said he would call back. He didn't.

Anyway, here is my take on the situation.

This dingus should have just given up the worms.

I work in retail and our store (chain) motto is "The Answer is YES!".

If we have to error we error in favor of the customer. If the item is mismarked then we give it to them at the cheaper price and then fix it in the store. We don't lose a sale and the customer is happy.
My managers said in the situation of the worms, they would have asked for confirmation amongst themselves, if no one knew of the situation they would have given the worms anyway and given the person the proper procedure to use next time.

Just my two cents.....