Quote:
Originally posted by riverswild:
When I got home yesterday (Tue) the ol' lady said that a gentleman from GI Joes called and wanted to talk w/ me. I wasn't home and he said he would call back. He didn't.

Anyway, here is my take on the situation.

This dingus should have just given up the worms.

I work in retail and our store (chain) motto is "The Answer is YES!".

If we have to error we error in favor of the customer. If the item is mismarked then we give it to them at the cheaper price and then fix it in the store. We don't lose a sale and the customer is happy.
My managers said in the situation of the worms, they would have asked for confirmation amongst themselves, if no one knew of the situation they would have given the worms anyway and given the person the proper procedure to use next time.

Just my two cents.....


I'm not sure what type of store you work for, but let's say you work at an electronics store. If someone comes in and says that someone at your store said they would donate a TV to a charity but that person brought no proof, would you just hand over a TV? I'm guessing the answer would be hell no. I worked retail for many years and not one store I worked at would ever give something to a customer based on a verbal claim. It's not smart business to do so. Yes, the manager at G.I. Joe's could have given you the worms (I would have), but I can see where he's coming from. How does he know that the person who came in is not going to take them, get drunk, and go trout fishing himself?

I have never been to that particular store, but have been to other G.I. Joe's stores and have always been satisfied with my visit. I've been treated very well which is something I can't say for other sporting good stores.