I got this reply from the GI Joe web site..

Thank you for writing to www.gijoes.com

We appreciate your concern, and will be more than happy to assist you in its resolution. We pride ourselves on the high level of service that we provide to our customers, and regret that you have had a discouraging experience with us.

Unfortunately, we would not be able to assist you directly. The email feature on our site is primarily for issues regarding our web store. For concerns regarding our land stores, please contact your local store manager or our corporate office. You may reach our corporate office at:

G.I Joe's, Inc.
9805 Boeckman Road
Wilsonville, OR 97070

Phone: 503-682-2242
Fax: 503-682-7200

I apologize we could not be of more assistance. Your email has been forwarded to our corporate office.