Hey. This is Matt. Are you using your digital or scanning? All you have to do is download the picture to the uploader and it should come up to where you type in your email adress. When you do that it will send an email to you and it will have a webpage that you copy. When you copy it, go to reply and down below the add reply box, where it says Options, there is a box you click on that says add picture. You click on that and you paste the webpage into the box that shows up and press enter. Then it should work. If it doesnt I'll come back on and see what happened.